Gryphon Technical Support Policy

In an effort to ensure that every customer has access to technical support for Gryphon software, and recognizing that no two law firms are the same and that every firm requires a different level of tech support, Gryphon Legal Software, Inc. offers a pay-per-use technical support policy.  This is designed to offer firms the flexibility they require.

Technical support for the Gryphon software is provided at $70 per hour, with a ½ hour minimum. Credit card information will be required at the outset of technical support calls. Firms who wish to pay by other means, such as by check, will need to secure payment with valid credit card information.

Technical support includes all forms of assistance. This includes training, installation, trouble-shooting, data issues, “what-if” and “how-to” inquiries. 

We encourage every user to first consult the on-line documentation before requesting help. Most issues can be resolved by using the on-line help. 

Our Help Desk will respond to you within 1 business day.

You may request help in the following ways:

Ø By phone at (805) 456-2050

Ø By fax at (805) 456-2051. If you need to submit a Troubleshooting Report along with your help request, this is the number to use

Ø By e-mail: Please address e-mail to help@grysoft.com

We look forward to serving you!

Replacement Media:

Replacement CD’s are available for 19.95, including shipping and handling. To order your replacement CD, please contact technical support.